What does a house cleaning business need from its website?

People looking for a cleaner search for their own neighbourhood, not just the city. “House cleaning near Westdale” or “biweekly cleaning Stoney Creek” are the searches that turn into regular customers. NearbyLead researches the areas around you and writes a page for each one, plus a page for each kind of clean you offer: standard recurring cleans, deep cleans, move-in and move-out cleans, and anything else you do.

Every page carries a short quote form. A request goes straight to your leads inbox and to your phone by email and text, with the page the person was reading when they asked. That tells you whether they came in for a move-out clean or a weekly service before you call back. You can read more about how the site is built on the Launch page.

How do recurring cleans stay organised?

A cleaning company lives on its recurring customers, and every one of them has a pattern. Some want every two weeks on a Thursday. Some want every four weeks with the fridge done each time. Some want the same cleaner every visit and never on a Friday.

In NearbyLead each customer has a recurring plan that holds all of this. Visits are laid out from the plan, so you are not re-entering bookings every month. When a customer asks to move one clean, you change that visit only. When they want to switch from weekly to every two weeks from next month, you change the plan from that date and the visits after it follow.

Preferences are recorded as rules. A hard rule, like “never on Fridays”, is never broken by the planner. A soft one, like “mornings preferred”, is followed where the day allows.

How do you keep cleaners in one part of town?

Driving is the hidden cost of residential cleaning. A team that crosses the city three times a day loses an hour of paid time and arrives late. NearbyLead splits your service area into zones by postal code and plans each cleaner’s month so that each day stays in one zone wherever the plans allow. Inside the day, stops are ordered to cut drive time. You review the result on the month board, drag anything you want to change, and publish. The Staff & routing page explains the planning in more detail.

What do cleaners see on the day?

Each cleaner opens My day on their phone. It lists today’s homes in order with the arrival window, the notes you’ve left, a directions button and a call button. Door and alarm codes stay hidden until they tap, on the day of the visit only. They check in when they arrive and check out when they leave, so you know a clean happened without a phone call. If they’re locked out, they report it from the stop and you’re alerted straight away, with a to-do to rebook.

The evening before, each cleaner gets tomorrow’s route by text or email, so nobody has to ask where they’re going.

How are customers reminded?

Confirmations and reminders go out on the schedule you set, by text or email, based on what each customer agreed to. A customer can reply C to confirm or SKIP to skip their next clean, and UNDO within two hours if they change their mind. Texts never go out at night on the customer’s clock, and anyone who replies STOP stops getting texts straight away. See the Reminders page for the full list.

Can I bring my current customer list?

Yes. If your customers and schedule live in a spreadsheet, you can import them. A dry run shows what will be created and what will be matched to existing records before anything is saved, so you can fix a column and try again without making a mess.